A very interesting link to an image resonated with me - it was a mock-up of what a government site can be:
(leading link). This is an interesting way to go about planning - the mock up. Instead of working meticulously for each technology to be enabled in an organisation (RSS, blogging, a portal, the webpages, a CMS...), a mock-up of how the organisation would look like for its clients/citizens can help set the destination, and then chart the signposts along the way to achieve it. Brilliant.There was another link to the website of the "Stratford-on-Avon" district in the UK:
Perhaps we're already there. Just others are steering in other directions.